Terms and conditions of sale

PREAMBULE

These general terms and conditions of sale (hereinafter, the “General Terms and Conditions”) define the contractual relationship between any non-professional user (hereinafter, the “Customer”) of Jost Montpellier (Melt Montpellier Gare) (hereinafter, the “Hotel”) and its website www.jostmontpellier. com (hereinafter, the “Site”), operated by Melt Montpellier Gare, SAS, registered in the Trade and Companies Register under number 894417765, whose registered office is at 160 AV DE FES 34080 MONTPELLIER, whose intra-community VAT number is FR22894417765 (hereinafter, the “Service Provider”), from the time of reservation until the time of departure from the Hotel of the Customer, as well as the conditions applicable to any reservation made through the reservation services of the Hotel’s Site.

The Service Provider reserves the right to modify all or part of the General Terms and Conditions at any time. In this case, the new version of the General Terms and Conditions will be available on the Website with its effective date. The applicable conditions will be those in force on the date of validation of the Customer’s reservation.

The Customer declares that he/she has read the General Terms and Conditions, which must be accepted before any reservation can be validated. Any validated reservation implies express and complete acceptance of the General Terms and Conditions and the waiver of the Customer’s right to invoke his/her own terms and conditions of purchase or any other terms and conditions. When a reservation is made on the Hotel Site, the Customer declares that he/she has read the General Terms and Conditions and accepts them by ticking the appropriate box before validating the reservation.

Customers have the option of saving and editing these General Terms and Conditions using the standard functions of their browser or computer.

SCOPE OF APPLICATION

The General Terms and Conditions apply to all reservations made directly with the Provider or by Internet via the reservation services on the Hotel’s Site.ION

The General Terms and Conditions apply to all services offered by the Hotel.

The recording of the reservation and the sending of the confirmation will constitute proof of the transaction and acceptance of the operations carried out.

CAPACITY

The Customer declares that he/she is acting for personal purposes that do not fall within the scope of his/her commercial, industrial, craft, liberal or agricultural activity and that he/she has full legal capacity to enter into commitments under these General Terms and Conditions.

The Customer declares that he/she is responsible for the use of the Hotel Site reservation site, both on his/her own behalf and on behalf of third parties, in particular minors. In this respect, the Customer guarantees the truthfulness and accuracy of the information provided, both by him/herself and by minors under his/her care at the time of booking.

Fraudulent use of the Hotel’s reservation services or use that contravenes the General Terms and Conditions may lead to refusal of access to the services offered and to prosecution before the competent courts.

FORMATION OF THE CONTRACT

The contract is deemed to have been formed as soon as a booking number has been allocated by the Supplier to the Customer and communicated at the time of confirmation of the booking, by any means of communication (telephone, e-mail, post, etc.).

BOOKING

The Customer chooses services from among those offered by the Provider and presented on the Hotel’s Site according to his/her needs.

The Customer acknowledges that he/she is aware of the nature, purpose and reservation terms and conditions of the services available on the Hotel Site and that he/she has requested and obtained the necessary and/or additional information in order to make his/her reservation with full knowledge of the facts.

Le Client est seul responsable de son choix des services et de leur adéquation à ses besoins, de telle sorte que la responsabilité du Prestataire ne peut être recherchée à cet égard.

The booking is deemed to have been accepted by the Customer at the end of the booking process.

BOOKING CONDITIONS

Reservations for the services offered by the hotel can be made by telephone on + 33 (0) 6 73 44 34 33, by email or online via the hotel website [email protected].

Written confirmation of the reservation will be sent to the Customer as soon as possible, and at the latest within eight (8) days of the reservation, by any means of communication.

This confirmation will include the essential elements of the booking, such as the type of room booked, the number of nights, the price and the expected date of availability, as well as any other services that the Customer may have included in his/her booking request.

PROOF OF TRANSACTION

It is expressly agreed that, unless an obvious error is proven by the Customer, the data kept in the Service Provider’s information system, on computer or electronic media, has evidential value concerning the reservations made by the Customer. Consequently, this data may be produced as evidence in any litigation or other proceedings, and will be admissible, valid and enforceable between the parties in the same way, under the same conditions and with the same evidential value as any document drawn up, received or kept in writing.

PRICE

Booking prices are quoted before and at the time of booking.

The sum to be paid by the Customer includes the price of the stay (unit price of the room selected by the Customer multiplied by the number of nights) plus the options chosen at the time of booking (unit price multiplied by the quantity ordered), where applicable. Unless otherwise stated on the Site, options (breakfast) that are not offered at the time of booking are not included in the price.

Prices are given inclusive of all taxes (VAT included), in euros, and are valid only for the date or period indicated on the Site.

The tourist tax, indicated for each rate, must be paid directly to the hotel unless otherwise specified at the time of booking.

Any change or introduction of new government or local taxes imposed by the competent authorities will automatically be reflected in the prices indicated on the invoice date.

For reservations made online on the Hotel Site, the Customer has a choice of several rates:

• a preferential rate for a non-changeable and non-refundable reservation;
• a flexible fare for a modifiable and refundable booking, for which the conditions of modification and refund are specified.

The Provider reserves the right to change the prices shown in brochures and other commercial material, as well as the prices displayed in the establishments, at any time and without prior notice. Such changes will not apply to bookings previously accepted by the Provider.

PAYMENT TERMS

At the time of booking, the Customer must provide the authentication details of his/her bank card in order to validate the booking. Failing this, the booking will be automatically cancelled.

The Hotel may also ask the customer to show proof of identity in order to prevent credit card fraud.

• for the preferential rate with prepayment: the total price of the booking is debited at the time of booking, to the bank card provided by the Customer. The Customer expressly acknowledges that this is a prepayment and that his/her card will be debited before his/her stay. The booking validated by the Customer will only be considered effective once the relevant bank payment centres have given their approval. In the event of refusal by the said centres, the reservation will be automatically cancelled. Payment must be made using one of the credit cards indicated on the Site, via a secure web page. The Customer’s credit card details will be encrypted using SSL (Secured Socket Layer) protocol up to 128 bits. The Customer’s credit card details can never be transmitted over the Internet without being encrypted.
• pour le tarif flexible : aucun prépaiement n’est requis lors de la réservation. Le numéro de carte bancaire du Client est nécessaire pour valider la réservation mais la carte bancaire du Client ne sera pas débitée. Le règlement de la réservation devra être effectué auprès du Prestataire, directement à l’Hôtel lors du départ du Client.
• For rates that are not prepaid online: The Hotel may ask the Customer, upon arrival, for a security deposit or authorisation to debit the credit card in order to guarantee payment of the sums corresponding to the services consumed on site.
• payment of extras: any extras (bar, telephone, etc.) that are not explicitly included in the rates will be payable directly on site at the end of the stay. Failing this, the Customer expressly authorises the Supplier to debit the credit card left as a guarantee for the payment of extras.

RESERVATION MODIFICATION

This provision does not apply to bookings made at the preferential rate.

Changes at the Customer’s request: booking changes may be made free of charge, subject to availability. Any price supplement generated by the changes requested by the Customer will give rise to additional invoicing.

Changes at the Provider’s request: in the event that the reserved rooms are unavailable due to unforeseen circumstances, the Provider undertakes to relocate the Customer, at no extra cost, to a hotel of at least equivalent standard. The Service Provider will pay the transfer costs associated with this relocation.

TERMS AND CONDITIONS FOR CANCELLING BOOKINGS

Customers are reminded that, in accordance with article L. 121-20-4 of the French Consumer Code, they do not have the right of withdrawal provided for in article L. 121-20 of the French Consumer Code.

Bookings made at the preferential rate cannot be cancelled by the Customer.

For all other bookings, cancellations must be made by email, quoting the booking number.

For reservations made on the Hotel Site, the Customer may cancel his/her reservation by clicking on the link at the end of his/her confirmation email and following the instructions displayed on his/her screen.

If the reservation includes a reservation fee, this will not be refundable. The amount of the fee charged to the Customer in the event of cancellation of the reservation is indicated at the time of booking.

In the event of cancellation, if the Customer has paid all or part of the booking online, this amount will be refunded after deduction of the cancellation charges.

It is advisable to cancel as soon as possible once the cause for cancellation has occurred.

For the purposes of calculating the cancellation periods, it is agreed that the “Expected date of arrival” will be the day of the first scheduled overnight stay at midday (12:00) local time.

Cancellation by the Customer for a one-night stay: this cancellation must be made before 6 p.m. on the day of arrival at the latest. For cancellations made after 6 p.m. on the day of arrival or in the event of no-show at the Hotel, the full amount of the reservation will be charged, excluding extras.

Cancellation by the Customer for a stay of more than one night: this cancellation must be made before 6 p.m. on the day of arrival at the latest. For cancellations made after 6 p.m. on the day of arrival or in the event of no-show at the Hotel, the first night will be charged, excluding extras.

Cancellation by the Provider: in the event of cancellation by the Provider, no fee will be charged to the Customer.

HOTEL STAY

Reception is open 24 hours a day.

Unless expressly agreed otherwise, the Client may arrive at the Hotel from 3 p.m. on the first day of the reservation and must leave the room before 12 p.m. (midday) on the day the reservation ends. Failure to do so will result in an additional night’s charge.

The Customer accepts and undertakes to use the room and the communal areas made available to him/her as a good father of the family. Any behaviour contrary to the principles of safety and/or hygiene, good morals and/or public order may lead the Supplier to ask the Customer to leave the Hotel without any compensation and/or without any refund if payment has already been made.

Any damage caused by the Customer in the reserved room may be billed directly to the Customer. Penalties equal to a maximum of the price of the room booked may be applied if the Customer does not comply with the notice prohibiting smoking in his/her room, when it is posted.

The Customer also undertakes to ensure that the IT resources made available by the Hotel (in particular the WiFi network) are not used in any way for the purposes of reproducing, representing, making available or communicating to the public works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorisation of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorisation is required.

COMMITMENTS AND RESPONSIBILITIES OF THE CUSTOMER

The Customer is solely responsible for the information provided when creating their account and/or making any reservation. The Provider may not be held liable for any erroneous or fraudulent information provided by the Customer. In addition, the Customer alone is responsible for the use of his/her account and any reservations made, both in his/her own name and on behalf of third parties, including minors, unless fraudulent use resulting from no fault or negligence on his/her part can be demonstrated. In this respect, the Provider must be notified immediately of any misappropriation or fraudulent use of its e-mail address.

The Customer undertakes to use the Hotel Site and the services offered therein in compliance with the applicable regulations and these Terms and Conditions. Should the Customer fail to comply with his/her obligations under these Terms and Conditions, the Customer shall be liable for any damage caused by the Customer to the Hotel, the Provider or third parties. In this respect, the Customer undertakes to indemnify the Supplier against all claims, actions or recourse of any nature whatsoever that may result and to compensate the Supplier for all damages, costs or compensation whatsoever relating thereto.

In particular, by making a definitive booking, the Customer undertakes to pay the price and to comply with any special conditions that may apply.

Any reservation or payment that is irregular, inoperative, incomplete or fraudulent for any reason attributable to the Customer will result in the cancellation of the order at the Customer’s expense, without prejudice to any civil or criminal action against the Customer.

RESPONSIBILITY OF THE SERVICE PROVIDER

In the online booking process, the Service Provider is bound by an obligation of best endeavours. The Service Provider may not be held liable for any damage resulting from the use of the Internet, such as loss of data, intrusion, viruses, service interruptions, etc. Hypertext links may lead to sites other than the Hotel Site, which accepts no responsibility for the content of these sites or the services offered. The decision to consult third-party Internet sites is therefore the Customer’s full and entire responsibility.

The photographs presented on the Hotel Site are not contractually binding. Although every effort is made to ensure that the photographs, graphic representations and texts reproduced to illustrate the Hotel give as accurate an idea as possible of the services offered, variations may occur, in particular due to changes in furniture or possible renovations. The Customer shall not be entitled to any claim in this respect.

In accordance with the laws and regulations governing intellectual property rights, the use and/or reproduction of all or part of the elements making up the offers on the Hotel Site are strictly prohibited.

Le Prestataire n’encourra aucune responsabilité pour tous les dommages indirects du fait des présentes, notamment du fait d’un tiers, du fait du Client ou du fait des partenaires de l’Hôtel.

PERSONAL DATA

The Customer acknowledges and accepts that the Hotel, as the data controller, collects and processes the personal data required to manage reservations and customers, for billing and payment purposes, and to conduct its marketing campaigns and satisfaction surveys. The data is intended for use by the Hotel and its service providers.

The Customer is informed, on each of the personal data collection forms, of the compulsory or optional nature of the answers and information by the presence of an asterisk.

The processing of information communicated via the Hotel Site complies with the legal requirements for the protection of personal data, and the information system used ensures optimum protection of such data.

In accordance with the national and European regulations in force, the Customer has the right to access, rectify and delete personal data concerning him/her and may oppose the processing of his/her data. To exercise these rights, the Customer must contact the Hotel, by post or email, using the following details:

JOST Montpellier
50 rue Isabelle Eberhardt
33000 Montpellier, FRANCE

Email : [email protected]
Site : www.jostmontpellier.com

The Customer is also informed of his right, pursuant to article L.223-2 of the French Consumer Code, to be registered on the “opposition to telephone canvassing” list when his telephone details are collected.

COOKIES

The Site uses cookies. A cookie is a computer file stored on the hard disk of the Customer’s computer. Its purpose is to indicate a previous visit by the Customer to the Hotel Site. Cookies are only used by the Service Provider to personalise the service offered to the Customer.

Customers may refuse cookies by configuring their Internet browser. They will then lose the ability to personalise the service provided to them by the Service Provider via the Website.

INTELLECTUAL PROPERTY

With regard to the use of the Hotel’s Website, the Provider holds all intellectual property rights relating to the Website.

The elements accessible on the Site, particularly in the form of text, photographs, images, icons, video sounds, software and databases, are also protected by intellectual and industrial property rights and other private rights held by the Service Provider.

Without the express prior written consent of the Service Provider, it is expressly forbidden to reproduce, exploit, disseminate or use for any purpose whatsoever, even in part, any elements present on the Website, or to disseminate a simple or hypertext link.

ENTIRE CONTRACT

These General Terms and Conditions, the conditions of sale for the fare booked by the Customer and the booking confirmation express the entirety of the obligations of the parties and constitute confirmation of the contract including all the information provided for in article L. 221-5 of the Consumer Code within the meaning of article L. 221-13 of the Consumer Code.

The documents forming the contractual commitments between the parties are, in decreasing order of priority, the booking confirmation, including the special conditions of the fare booked, which have been validated by the Customer, and these General Conditions.

In the event of any contradiction between the booking confirmation and the General Terms and Conditions, the provisions appearing on the booking confirmation validated by the Customer shall be the only ones applicable to the obligation in question.

MAJOR FORCE

The Provider, the Hotel and the Customer may not be held liable in the event of non-performance of their obligations resulting from an event of force majeure, as defined in Article 1218 of the French Civil Code.

Il est expressément convenu que la force majeure suspend, pour la parties, l’exécution de leurs obligations réciproques.

Each of the parties shall bear the cost of all expenses incurred as a result of force majeure.

COMPLAINTS

Any complaint relating to a reservation must be sent by the Client by registered post with acknowledgement of receipt to the following Hotel address, no later than fifteen (15) days after the last overnight stay, failing which the reservation will be forfeited:

ATTRIBUTION DE COMPETENCE

These General Terms and Conditions and the contractual relationship between the Service Provider and the Customer are governed by French law.

ALL DISPUTES TO WHICH THE PURCHASE AND SALE OPERATIONS CONCLUDED IN APPLICATION OF THESE GENERAL TERMS AND CONDITIONS MAY GIVE RISE CONCERNING THEIR VALIDITY, INTERPRETATION, EXECUTION, TERMINATION, CONSEQUENCES AND CONSEQUENCES AND WHICH COULD NOT BE RESOLVED BETWEEN THE SERVICE PROVIDER AND THE CUSTOMER WILL BE SUBMITTED TO THE COMPETENT COURTS UNDER THE CONDITIONS OF COMMON LAW.

However, the Customer undertakes to seek an amicable solution before taking any legal action.

Le Client est informé qu’il peut en tout état de cause recourir à une médiation conventionnelle, notamment auprès du Médiateur Tourisme Voyage, dont les coordonnées sont les suivantes :

MTV Médiation Tourisme Voyage
BP 80 303
75823 Paris Cedex
Email : [email protected]

For more information on the Tourism and Travel Ombudsman, the Customer may consult his website: www.mtv.travel.

The Customer is hereby informed that he may visit the European platform for Online Dispute Resolution (ODR) between consumers and professionals. : https://ec.europa.eu/consumers/odr/main/index.cfm

PRE-CONTRACTUAL INFORMATION

The Customer acknowledges that, prior to confirming his/her reservation, he/she has been informed, in a legible and comprehensible manner and on a durable medium, of these General Terms and Conditions and of all the pre-contractual information provided for in Articles L. 221-5 and L. 221-11 of the French Consumer Code, and in particular:

• les caractéristiques essentielles des services, compte tenu du support de communication utilisé et du service concerné ;
• the price of the service and its ancillary costs ;
• in the absence of immediate performance of the contract, the date or deadline by which the Service Provider undertakes to perform the service;
• information relating to the identity of the Service Provider, its postal, telephone and electronic contact details and its activities, insofar as this is not apparent from the context;
• Information on legal guarantees and how to make use of them;
• the functionality of the digital content and, where appropriate, its interoperability ;
• the possibility of resorting to conventional mediation in the event of a dispute ;
• the non-applicability of the right of withdrawal.
• information relating, where applicable, to the costs of using the means of distance communication, the existence of codes of good conduct, where applicable, deposits and guarantees, termination procedures, methods of settling disputes and other contractual conditions.