Privacy policy


Melt Montpellier Gare undertakes to collect and process your data lawfully, fairly and transparently, in accordance with the General Data Protection Regulation (RGPD) and Law No. 78-17 of 6 January 1978 on data processing, data files and individual liberties.

The collection of its customers’ personal data is limited to what is strictly necessary, in accordance with the principle of data minimisation, and indicates the purposes for which the data is collected, whether providing the data is optional or mandatory in order to manage requests, and who will be able to access it.

I. About us

Melt Montpellier Gare is a simplified joint stock company (SAS) whose registered office is located at 50 rue Isabelle Eberhardt, 33000 Montpellier and which is registered in Montpellier under SIRET number 894 417 765 00027.

The Company offers the following services:

  • Hotel accommodation, catering and event services.

II. Definitions 

“Site” refers to the Company’s website, i.e.
“Cookies” : A cookie is a piece of information placed on an Internet user’s hard drive by the server of the site they are visiting. It contains several pieces of information: the name of the server that placed it, an identifier in the form of a unique number or a text and possibly an expiry date. This information is sometimes stored on the computer in a simple text file that a server accesses to read and record information.

“Personal data” refers to any information relating to a natural person who is identified or can be identified, directly or indirectly, by reference to an identification number or to one or more elements specific to that person. For example, the User’s e-mail address.

“Client” refers to any individual or legal entity who makes a reservation on the Site, with our partner service providers (e.g. or directly with the receptionist on duty at the establishment whose address is indicated in Article I ;

“Booking” refers to any reservation made by the User, Customer, Professional or Consumer with a view to benefiting from the Company’s Services;

“General Terms and Conditions of Sale and Use” or “GCV/GCU” means the Company’s general terms and conditions of sale and use;

“Consumer” désigne l’acheteur personne physique qui n’agit pas pour des besoins professionnels et/ ou hors de son activité professionnelle ;

“Professional” refers to the buyer, whether a legal entity or an individual, acting in the course of its professional activity;

“Services” refers to all services and/or products offered to Customer and Professional Users by the Company through the Sites owned by the Company;

“Company” refers to SAS Melt Montpellier Gare, more fully described in Article I hereof;

“User” refers to any person who uses the Site.

“Account” refers to the customer’s personal space with the Company’s partner service providers.

“Quote” refers to a quotation prepared by the Company for a specific, tailor-made service requested by the Customer

“GDPR” refers to the General Regulation on the Protection of Personal Data applicable from 25 May 2018.

“Processing of personal data” refers to any operation or set of operations concerning such data, whatever the process used (collection, recording, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction, etc.).

III. Protection of Personal Data

In accordance with the French Data Protection Act of 6 January 1978 and the General Data Protection Regulation 2016/679 (RGPD), information concerning you is intended for the Company, which is responsible for processing it. You have the right to access, rectify and delete data concerning you (details in article 7). You can exercise this right by sending an email to [email protected]

By connecting to the company’s website, you are accessing content that is protected by law, in particular by the provisions of the French Intellectual Property Code. The Company only authorises strictly personal use of the information or content you access, limited to saving it on your computer for display on a single screen and reproduction, where authorised (link or download button) for copying or printing on paper. Any other use is subject to our express prior authorisation. By continuing your visit, you agree to abide by the above restrictions.

The Company undertakes to ensure that its Customers, Users, Consumers and Professionals comply with the laws in force and the rules of professional conduct required to establish a relationship of trust between the Company and its Customers, Users, Consumers and Professionals.

The Company commits its Users to respecting a set of obligations through its GCS/GU.

Failure to comply with these obligations may result in cancellation without notice of a reservation made on the Company’s website or directly with Jost Montpellier (Melt Montpellier Gare).


The Company’s website is not intended for minors. We do not knowingly collect or process personal data relating to minors. In the event that we become aware of the collection of personal data from minors without the prior authorisation of the holder of parental authoritý, we will take the appropriate measures to delete such personal data from our servers.

IV. Person responsible for processing

The person responsible for processing the personal data referred to herein is Magaly FERNANDEZ, Director of Jost Montpellier (Melt Montpellier Gare), whose company details are set out in Article 1 on this page.

V. Nature of the data collected

User information and rights
The company hereby provides you with clear information about the personal data it processes in the course of its business, and how the data is collected, used and protected.

All Users, Customers, Consumers and Professionals have the right to ask the data controller, i.e. Magaly FERNANDSEZ, for access to their personal data;

  • Rectification or deletion of data;
  • A limitation of the processing relating to his person ;
  • To object to processing;
  • Data portability ;
  • Lodge a complaint with the CNIL.


The Company undertakes to ensure that any subcontractor provides sufficient contractual guarantees regarding the implementation of appropriate technical and organisational measures, so that the processing complies with the requirements of the European Data Protection Regulation (see the list of data recipients in Article 6).

Data collected on the site (contact form)
When a Customer, User, Consumer, Professional, makes a reservation request on the site via our contact form, the following data is collected and processed by the Company: email, first name, last name, telephone, country, arrival date, departure date, number of adult(s), number of child(ren), additional information that the Customer, Professional, User, Consumer, deems necessary for his/her reservation request.

Data collected on the site (via our service provider MEWS)
When a Customer, User, Consumer or Professional makes a reservation request on the Site, the following data is collected and processed by our subcontractor MEWS: email address, first name, surname, country, telephone number, IP address, type of room, reservation rate, date of stay, credit card number (16 digits + expiry date) and additional information that the Customer, Consumer, Professional or User may provide if he or she deems this information useful for making the reservation.

The data is then sent to us by email, with the exception of the credit card number (16 digits + expiry date), which remains securely accessible on the MEWS server (our PMS). This data is only visible with a password and a login via the MEWS intranet.

Data collected at the Company’s Establishment
When a customer arrives, the following data is collected and processed: date of arrival and departure from the establishment, room number, number of breakfasts (if any), order history, complaints, incidents, information relating to correspondence on our website or directly with the Company (email message sent directly).

Some data is collected automatically as a result of the user’s actions on the site (see the paragraph on cookies in article 8).

Data collected by a partner Service Provider
A customer, consumer or professional may book a service provided by the Company through a partner service provider. The data collected in this way (e.g. is subject to the General Terms and Conditions/General Terms and Conditions and Confidentiality Policy of these Partner Service Providers and those of the Company.

The data submitted must not include sensitive personal data, such as governmental identifiers (such as social security numbers, driver’s license numbers, or taxpayer identification numbers), complete credit card numbers (unless requested in particular in connection with a reservation on the site by filling in the appropriate field on the reservation form) or personal bank account numbers, medical records or information relating to requests for care associated with individuals, without this list being exhaustive.

VI. Concerning the collection of identity data

Prior identification for the provision of the desired service
The provision of a room requires the prior identification of the customer by means of their identity card or any other document enabling them to be identified. The personal data (surname, first name, postal address) appearing on the identity document are used to fulfil our legal obligations resulting from the provision of the service as set out in the reservation. The customer, whether a consumer or a professional, must not provide false personal information and must not make a reservation for another person without their authorisation. Contact details must always be accurate and up to date.

Collection of terminal data
Collection of profiling and technical data for the purposes of providing the service.

Some of your device’s technical data is automatically collected by the Site and the server. This information includes in particular your IP address, Internet access provider, hardware configuration, software configuration, browser type and language, etc. The collection of this data is necessary for proper browsing of the Company’s website.

The Company also offers a personalised experience using the principle of automated decision-making via its newsletter email messages.

Collection of technical data for commercial and statistical purposes
Your device’s technical data is automatically collected and recorded by the server and our subcontractors for advertising, commercial and statistical purposes. This information helps us to personalise and continually improve your experience on our Site. We do not collect or store any personal data (surname, first name, address, etc.) that may be attached to technical data.

VII. Purpose of Processins

The main purpose of collecting your personal data is to provide you with a safe, optimal, efficient and personalised experience in the establishment. To this end, you agree that we may use your personal data to:

  • To provide and facilitate the operation of our services, including by carrying out checks on you in order to do so;
  • Resolve any problems in order to improve the use of our site and our services;
  • To personalise, evaluate and improve our services, content and documentation;
  • To analyse the volume and history of your use of the Company’s services;
  • Inform you about the Company’s services;
  • To prevent, detect and investigate any potentially prohibited and illegal activities or activities contrary to good practice, and to ensure compliance with the Company’s T&Cs/CGU;
  • Comply with our legal and regulatory obligations.
  • For customers who have made a reservation directly on the website, by telephone or via the Company’s partner service providers, we process their data for the purposes of fulfilling the contract for the provision of services.
  • For our newsletter, we process your personal data on the basis of the explicit consent you have given.


VIII. Data Recipients

The personal data collected from you on the site, at the establishment and from partner service providers is intended for use by the Company and may be passed on to subcontracting companies that the Company may call upon to perform its services. The Company ensures compliance with data protection requirements for all its subcontractors. The Company does not sell or rent your personal data to third parties for marketing purposes. In keeping with our ethical values, we do not enter into strategic partnerships to share your data in order to promote a third-party service or product.

The Company does not disclose your personal data to third parties, unless :

  • you request or authorise disclosure;
  • disclosure is required to process transactions or provide services that you have requested (e.g. for the purposes of verifying your good shipping practices or as part of the processing of a purchase card with credit card companies);
  • the Company is compelled to do so by a government authority or regulatory body, in response to a court order, subpoena or other similar governmental or legal requirement, or to establish or defend a legal claim;
  • the third party acts as an agent or sub-contractor of the Company in the performance of the services.

The current recipients of the data are :

  • MIXIT7 : Server outsourcing
  • XXX : Accounting operations
  • Magaly FERNANDEZ : Site editing
  • MEWS : Gestion des paiements
  • GOOGLE ANALYTICS : Site statistics and technical analysis
  • Microsoft : Echange par email entre la Société et ses Utilisateurs, Consommateurs, Clients, Professionnels
  • WIFIRST : Wi-Fi service in the hotel for guests, employees, consumers and professionals


IX. IX. Right of access, rectification and deletion

In accordance with the French Data Protection Act (Loi Informatique et Libertés) and the General Data Protection Regulation 2016/679 (RGPD), you have the right to access, rectify and delete any personal data concerning you, which you may exercise by sending an email to [email protected].

Your request will be processed within 30 days. We may ask that your request be accompanied by a photocopy of proof of identity or authority.

You can also change your personal details about our newsletter at any time by clicking on the link at the bottom of each newsletter email, either to unsubscribe or to update your details.

X. Use of Cookies

Cookie retention period

In accordance with CNIL recommendations, cookies are kept for a maximum of 13 months after they are first placed on the User’s terminal, as is the period of validity of the User’s consent to the use of these cookies. The lifespan of cookies is not extended with each visit. The User’s consent must therefore be renewed at the end of this period.

Purpose of cookies
Cookies may be used for statistical purposes, in particular to optimize services rendered to the User, based on the processing of information concerning access frequency, page personalization, operations carried out and information consulted.

You are informed that the Company may place cookies on your terminal. The cookie records information relating to navigation on the site (the pages you have consulted and can consult) which we can read during your subsequent visits.

During the period of validity or recording of the cookie, the cookie will enable the Company to identify your computer on future visits. The Company’s partners or service providers, or third-party companies may also, subject to your choices, place cookies on your computer.

There are two main categories of cookies:

Technical” cookies. These cookies are essential for browsing our site, in particular to ensure that the order process runs smoothly;

Optional” cookies. These cookies are not essential for browsing our site, but may, for example, make it easier for you to carry out searches, optimise your user experience and, for us, better target your expectations, improve our offer or optimise the operation of our site.

This information is stored on your computer for one year. Only the sender of a cookie is likely to read or modify the information contained in this cookie.

No cookie allows us to identify your civil status.

The User’s right to refuse cookies
Deactivation may result in degraded operation of the service.
You acknowledge that you have been informed that the Company may use cookies and authorise it to do so.

If you do not want cookies to be used on your terminal, most browsers allow you to disable cookies via the settings options.

You can prevent cookies from being saved by configuring your browser as follows:

For Chrome

  • On your computer, open Chrome.
  • In the top right-hand corner, click on Settings (the 3 small dots)
  • Click on Advanced Settings and then Content Settings
  • At the top of the page, deactivate “Allow sites to save and read cookie data”.

For Mozilla Firefox :

  • Select the “Tools” menu, then “Options”.
  • Click on the “Privacy” icon
  • Find the “Cookie” menu and select the options you require

For Microsoft Internet Explorer :

  • Select the “Tools” menu, then “Internet Options”.
  • Click on the “Confidentiality” tab.
  • Use the slider to select the desired level.

For Edge :

  • Go to Settings
  • Under Delete browsing data, select the items to be deleted.
  • Check the boxes next to each type of data you wish to delete, then select Delete.

For Opéra :

  • Select “File” > “Preferences” > Privacy

Please note: If you choose to refuse to save cookies on your computer or if you delete the cookies saved on your computer, we cannot accept any responsibility for the consequences of our services not functioning properly as a result of our not being able to save or consult the cookies necessary for them to function and which you have refused or deleted.

XI. Data storage


The Company collects and retains your personal data for the purposes of fulfilling its contractual obligations as well as information on how and how often you use our services. Personal data must be kept only for as long as is necessary to fulfil the purpose for which it was collected. The Company only stores your data for as long as is necessary to provide the service, and as such, the Company deletes your bank details once the service has been completed. The storage of our customers’, professionals’, consumers’ and users’ data varies according to the type of data concerned. For example, your statistical data that is more than 13 months old will be deleted. Other data may be deleted at any time, in accordance with the provisions set out above.

Retention period for personal and sensitive data
Data is kept for the duration of the contractual relationship and beyond.
In accordance with article 6-5° of law no. 78-17 of 6 January 1978 relating to information technology, files and civil liberties, sensitive data (bank card) that is processed is not kept beyond the time required to fulfil the obligations defined when the contract was concluded or the predefined duration of the contractual relationship.

Personal data (surname, first name, email address, postal address) that is processed is kept for a period of 3 years in our reservation software.

Deleting data after account deletion
Means of purging data are put in place to ensure that it is effectively deleted as soon as the retention or archiving period required to fulfil the purposes determined or imposed has been reached. In accordance with the French Data Protection Act no. 78-17 of 6 January 1978, you also have the right to delete your data, which you may exercise at any time by contacting the Company.

Deletion of data after 3 years of inactivity
For security reasons, if you have not visited our establishment for more than 3 years, your personal data will be deleted.

Deletion of data after 12 months in the Newsletter
If you have not actively followed the newsletter, i.e. opened and/or clicked on a link in an email, for a period of 1 month, you will receive an email inviting you to take action (click on a link) before being permanently removed from the list concerned.

XII. Location of Data Storage and Transfers

The hosting servers on which the Company processes and stores your data on the site are located exclusively in the European Union.

The Company undertakes to inform you immediately, insofar as we are legally authorised to do so, in the event of a request from an administrative or judicial authority relating to your data.

XIII. Security

As part of its services, the Company attaches the utmost importance to the security and integrity of the personal data of its customers, consumers, professionals and users. Accordingly, and in compliance with the RGPD, the Company undertakes to take all necessary precautions to preserve the security of the data and in particular to protect it against any accidental or unlawful destruction, accidental loss, alteration, unauthorised distribution or access, as well as against any other form of unlawful processing or communication to unauthorised persons.

To this end, the Company implements digital industry standard security measures to protect personal data from unauthorised disclosure. Using the encryption methods recommended by the digital industry, the Company takes the necessary measures to protect the information linked to regulations, bearing in mind that the Company uses a secure external service provided by our subcontractor MEWS.

Furthermore, in order to prevent unauthorised access and to guarantee the accuracy and proper use of data, the Company has put in place electronic and manual procedures to safeguard and preserve the data collected through its services.

Even so, no one can consider themselves completely safe from a hacker attack. This is why, in the event of a security breach affecting you, the Company undertakes to inform you as soon as possible and to make its best efforts to take all possible measures to neutralise the intrusion and minimise its impact.

In the event that you suffer damage as a result of the exploitation of a security vulnerability by a third party, the Company undertakes to provide you with all the assistance necessary to enable you to assert your rights.

It should be borne in mind that any user, customer or hacker discovering a security flaw and exploiting it may be subject to criminal sanctions, and that the Company will take all measures, including filing a complaint and/or taking legal action, to preserve the data and rights of its users and itself and to limit the impact as far as possible.

Informing the User in the event of a security breach
We undertake to implement all appropriate technical and organisational measures using physical and logistical security measures in order to guarantee a level of security appropriate to the risks of accidental, unauthorised or illegal access, disclosure, alteration, loss or destruction of your personal data. In the event that we become aware of illegal access to your personal data stored on our servers or those of our service providers, or of unauthorised access resulting in the risks identified above, we undertake to :

  • Notify you of the incident as soon as possible if this is required by law;
  • Examine the causes of the incident;
  • Take the necessary measures within reasonable limits to mitigate the negative effects and damage that may result from the said incident.
  • Limiting responsibility

Under no circumstances may the undertakings set out in the point above relating to notification in the event of a security breach be assimilated to any acknowledgement of fault or responsibility for the occurrence of the incident in question.

XIV. Responsibilities and guarantees

Except in the case of force majeure, the Company guarantees the User, Consumer, Customer or Professional that its service will be carried out correctly and in compliance with these General Terms and Conditions.

Any compensation owed by the Company to the User or to a third party as a result of the liability of the Company, its subsidiaries or its partners in respect of the performance hereof may not exceed the price paid by the User, Client, Professional or Consumer in return for the service(s) giving rise to said liability (e.g. the price of a room).

The Company does not systematically control the way in which its services are used, in particular the use of the equipment available in the room and the common areas, which remains the responsibility of the Customer, Consumer or Professional.

Under no circumstances may the Company be held liable to third parties for any prejudice resulting from the use of the services on behalf of the User, Customer, Consumer or Professional in any capacity whatsoever.

User responsibility
The Customer, Consumer, Professional or User is solely responsible for the way in which he/she uses the room, the common areas and the equipment at his/her disposal in the context of the performance of these conditions.

The User, Customer, Consumer or Professional may be held liable for failure to comply with these General Terms and Conditions of Sale and Use, the confidentiality policy or any legal or regulatory provision or provision resulting from an applicable international agreement.

The User, Customer, Consumer or Professional indemnifies the Company against any prejudice, claim or recourse by a third party resulting from a breach by the User, Customer, Consumer or Professional of these General Terms and Conditions of Sale and Use or of the Company’s Confidentiality Policy or of any legal or regulatory provision or any provision resulting from an applicable international agreement.

XV. Data portability

The Company undertakes to offer you the possibility of having all your personal data returned to you on request. In this way, the User is guaranteed greater control over his or her data and retains the possibility of re-using it. This data must be supplied in an open and easily reusable format, directly into the hands of another data controller where this is desired and technically possible.

Data deletion

Deleting data on request
Users, Customers, Consumers and Professionals have the option of deleting their Data at any time, by simply requesting it from the Company or directly via a link at the bottom of each of our newsletter emails.

Cancellation of a reservation in the event of a breach of the Confidentiality Policy
In the event of a breach of one or more of the provisions hereof or of any other document incorporated herein by reference, the Company reserves the right to cancel your booking without refund if payment has already been made.

XVI. Transfer of Data to Countries with an Equivalent Level of Protection

The Company undertakes to comply with the applicable regulations on data transfers, even though it does not currently transfer data to foreign countries for almost all of its processing. Where necessary to provide our services, this is done as follows:

  • The Company transfers the personal data of its Users, Customers, Consumers and Professionals to countries recognised as offering an equivalent level of protection and recognised by the CNIL as having a sufficient level of protection.
  • The Company transfers the personal data of its Users, Customers, Consumers and Professionals to recipients who can provide sufficient guarantees of compliance with the RGPD.
  • The Company only transfers the personal data of its Users, Customers, Consumers and Professionals insofar as this is strictly necessary for the purpose of the processing concerned, i.e. booking a room at Jost Montpellier (Melt Montpellier Gare).

At present, the only processing operations covered by this provision concern :

The booking of services offered by the Company to the User who has decided to make a booking via the sub-contractor MEWS from the Company’s website. Only the following data is transferred: CUSTOMER ID, email address, purchase amount, product description, email address, telephone number, postal address (if indicated), 16-digit credit card number and its validity date.

Ethical and personalised commercial relationship management using information from Facebook and Instagram via the “Personalised Audience” function offered by Facebook and Instagram.

The email address is the only data transferred to enable Facebook and Instagram to identify its users and build up an audience.

Questionnaires filled in by the customer on Google services (Google Doc, Google Drive, Google Form, Google Sheet, etc.). The Personal Data depends on what the customer wishes to share (company name, SIRET number, surname, first name, email).

For a list of countries with a sufficient level of legal protection: CNIL – Data protection around the world

XVII. Modification of the Privacy Policy

The Company reserves the right to amend this Privacy Policy at any time, in particular in application of changes to the laws and regulations in force. Any changes will be notified to you via our website and/or by email, wherever possible at least thirty (30) days before they come into effect. We recommend that you check these rules from time to time to remain informed of our procedures and rules concerning your personal information.

In the event of any amendment to these terms and conditions, the Company undertakes not to lower the level of confidentiality substantially without first informing the persons concerned.

XVIII. Applicable law and language

This Privacy Policy is governed by French law. This reference document is written in French. In the event that it is translated into one or more languages, only the French text will be deemed authentic in the event of a dispute. The nullity of a clause does not entail the nullity of the Confidentiality Policy. The temporary or permanent non-application by the Company of one or more of the clauses herein shall not constitute a waiver on its part of the other clauses herein, which shall continue to have full effect.

XIX. Disputes and Jurisdiction

Any dispute to which the confidentiality policy may give rise, in particular concerning its validity, interpretation and performance, their consequences and their aftermath, shall be submitted to the competent courts within the jurisdiction of the city of Montpellier.

XX. Contact

Any questions regarding the Company’s Confidentiality Policy may be sent by email to [email protected] or by post to the following address:

Jost Montpellier, 50 rue Isabelle Eberhardt, 34000 Montpellier
Telephone : +33 (0)4 12 05 19 29
E-mail address : [email protected]